Terms of service

Last updated: May 2026

OVERVIEW

Welcome to dear Sibylla! The terms "we", "us" and "our" refer to dear Sibylla. dear Sibylla operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). dear Sibylla is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products. However, colours displayed on screen may differ from physical products due to device settings and screen calibration. All colour palette products are physical items. Product descriptions are subject to change at any time at our sole discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. dear Sibylla reserves the right to accept or decline your order for any reason. Your order is not accepted until dear Sibylla confirms acceptance and processes your payment. Please review your order carefully before submitting. In the event that we cancel an order, we will notify you by email and issue a full refund.

Your purchases are subject to return solely in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices are listed in euros. Unless otherwise stated, prices do not include shipping charges. Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as confirmed in your order confirmation email.

You represent and warrant that the payment information you provide is accurate and that you are authorised to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, risk of loss passes to you. For full details, please refer to our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website — including product designs, imagery, text, graphics, branding and the arrangement thereof — is the exclusive property of dear Sibylla and is protected under French and European intellectual property law. You may not reproduce, distribute, modify, download, or transmit any material from this website without our prior written consent. Unauthorised use may constitute a violation of applicable intellectual property laws. Under French law, copyright infringement may be punishable by fines of up to €300,000 and imprisonment. All rights not expressly granted are reserved by dear Sibylla.

SECTION 7 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. If you choose to access these sites, you do so at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

dear Sibylla is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with dear Sibylla. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and dear Sibylla. You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with dear Sibylla.

SECTION 9 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 10 - PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services to violate any applicable law, infringe intellectual property rights, transmit false or misleading information, or engage in any conduct that may harm dear Sibylla or other users. You may not use any automated tools, bots, scrapers, or AI agents to access or extract data from the Services without our prior written consent.

SECTION 11 - DISCLAIMER OF WARRANTIES

The Services and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

SECTION 12 - LIMITATION OF LIABILITY

To the fullest extent permitted by French law, dear Sibylla shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.

SECTION 13 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

SECTION 14 - GOVERNING LAW

These Terms of Service are governed by and construed in accordance with French law. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the French courts.

SECTION 15 - CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 16 - CONTACT

Questions about the Terms of Service should be sent to: dear Sibylla contact@dearsibylla.com

Rue saint-lambert, 75015, Paris 

SIRET 92241807400014

VAT FR16922418074